Privacy Policy

This Privacy Policy describes how IHSUK TECH PRIVATE LIMITED ("we", "our", "us") collects, uses, discloses, and protects your personal data through our field service management platform, Fixspire ("Platform"). By accessing or using Fixspire, you agree to the collection and use of information in accordance with this Policy. This Policy is binding on all users, including technicians, admins, clients, and their customers.

This Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when enacted)
• Global benchmarks such as GDPR, ISO/IEC 27001:2022, SOC 2 Type 2 (for reference and future alignment)

We collect and process your data to:

• Authenticate users and technicians
• Process and issue invoices/quotations
• Enable scheduling, notifications, and status management
• Maintain support, feedback, and CRM logs
• Improve security, detect anomalies, and optimize infrastructure
• Comply with laws, tax regulations, and government reporting

We process data under:

Fixspire employs:

• TLS 1.3 with HSTS for all data in transit
• AES-256 encryption for sensitive data at rest
• Password hashing with bcrypt + salt
• Two-Factor Authentication for admin users
• RBAC (Role-Based Access Control)
• Monthly VAPT assessments and threat modeling
• Encrypted backups with air-gap protocols

• User data is stored in AWS Mumbai region
• Minimum retention: 7 years for tax and regulatory compliance
• Inactive account deletion after 24 months of non-use
• Secure deletion protocols as per NIST 800-88 and ISO 27040

You may:

• Access your data
• Request correction or update
• Withdraw consent (with impact noted)
• Request deletion (subject to legal holds)
• Lodge a complaint with our Grievance Officer

Your data may be shared with:

Fixspire uses cookies strictly for:

• Session management
• Usage metrics and crash analytics
• Preventing unauthorized access

In case of a breach:

• Affected users will be notified within 72 hours
• Incident logs will be provided
• Mitigation will be implemented immediately

• Fixspire primarily stores data in India
• In rare cases where global transfers are required, appropriate safeguards like SCCs and BCRs will be applied
• All transfers will maintain equivalent or stronger protection standards

• Users retain ownership of their content
• Fixspire is licensed to process it only as required for system functionality
• Misuse of platform IP, unauthorized automation, or scraping is strictly prohibited

We reserve the right to update this Policy at any time. Material changes will be communicated via email and in-app notifications.